Politique de remboursement
You can return an item purchased on our website within the first 15 business days from the date of purchase.
visit the following page for up-to-date shipping information:
https://boxanimal.eu/pages/shipping
If you receive the product in poor condition, you will be entitled to send a new product or return the money in the same form of payment you used.
purchases made outside the European Union do not accept changes or returns except by factory default.
WARRANTY ON PRODUCTS
- We have a 60-day guarantee for defects only. This does not include damage from wear and tear or chewing issues, only manufacturing defects. Send us an email via hello@boxanimal.eu with photo’s of the issue and for further information.
Return due to absence or error in the delivery address:
In case of return of the package due to absence at the indicated address, you must pay 15€ each way.